Anchor employees are committed to making every interaction a “WOW” experience by demonstrating the following Service Excellence behaviors: Treat Everyone As a Guest.

    • I make a positive first impression and continue that positive impression
    • through ongoing efforts
    • I anticipate the needs and expectations of all customer groups
    • Display service recovery skills
    • I am responsible for resolving customer dissatisfaction without assigning blame

Behaviors

    • Always say “Please” and “Thank You”
    • Greet guests with eye contact and a smile

Demonstrate Professionalism and Excellence in the Things I Do.

    • I deliver excellence that goes beyond departmental and individual job
responsibility
    • I am proud to sign my name to what I do
    • I demonstrate professionalism in how I look, what I do, and what I say
    • I hold myself accountable – I am a positive role model

Behaviors

    • Always wear your name badge
    • Use language appropriate to the situation and the guest

Practice Teamwork

    • I participate in decision-making and process improvement, regardless of my
level in the organization
    • I communicate effectively within and beyond my assigned team
    • I focus on the problem or issue, not the person

Behaviors

    • Always end an interaction with the guest by asking, “Is there anything else I can do for you?”
    • I hold myself accountable for getting the information I need to know to do my job