Service Excellence

Service Excellence guides all operating decisions at Anchor Hospital. Simply put, it is the way we do business. All Anchor Hospital employees receive extensive training in Service Excellence.

Service Excellence - We will provide timely, professional, effective, and efficient service to all of our customer groups

Measurable, Continuous Improvement - We will identify the key needs of our customers, assess how well we meet those needs, continuously improve our services and measure our progress

Employee Development - We understand that the professionalism and drive of our people are the most important factors in the quality of service Anchor provides. We will hire talented people, increase their skills through training and experience, and provide opportunities for personal and professional growth within the company

Ethical and Fair Treatment for All - We are committed to forming relationsips of fairness and trust with our patients, our physicians, purchasers of our services and our employees. We will conduct our business according to the highest ethical standards

Teamwork - We will work together to provide ever-improving customer service. This team approach to our work will supercede traditional departmental organization and create a true customer focus. People at all levels of the organization will participate in decision-making and process improvement

Compassion - We will never lose sight of the fact that we provide care and comfort to people in need. The patients and families that rely upon us are fellow human beings, and they will receive respectful and dignified treatment from all of our people at all times

Innovative Service Delivery - We will invest in the development of new and better ways of delivering our services.